Responsible for establishing collaborative relationships across the Bank, using excellent interpersonal and leadership skills, the role will influence and advise senior management to realise intended benefits. The role will work closely with the Operational Resilience programme team to develop a strong capability in the first line of defence, defining and delivering sustainable and practical solutions for the management of operational resilience.
The role holder will have detailed knowledge of the Operational Resilience policy statements (March 2021) and will have demonstrable experience of successfully establishing Operational Resilience frameworks and capabilities in similar financial services institutions.
Responsible for developing, embedding and managing the Operational Resilience framework, tools and methodologies in line with regulatory requirements to enable the achievement of the banks strategic objectives. Specific responsibilities include:
Responsible for building awareness and understanding of Operational Resilience across the firm, leading communications and training campaigns at all levels.
Responsible for maintaining strong collaborative relationships with key stakeholders, helping Service Owners, Resource Owners and Operational Resilience Coordinators perform their duties in line with regulatory expectations. Key activities include
Help manage important business services (IBS) in line with policy:
o Maintain the list of IBS, including the review and update of service categories, and ensure it is approved by the Board annually;
o Work with Service Owners across the business areas to review and update all IBS maps (incl. all processes, people, tech, data, 3rd parties) on a periodic basis or following a trigger event;
o Ensure updated maps are stored in the system of record.
Responsible for establishing and managing the process to monitor resilience of IBS and critical resources:
o Review and update the list of metrics to monitor resilience of IBS and critical resources;
o Coordinate activity to assess resilience of critical resources that support each IBS (e.g. monthly attestations).
Skills and knowledge required:
o Detailed knowledge of the Operational Resilience Policy Statements (March 2021)
o Demonstrable knowledge of Operational Risk, Operational Resilience and Business Continuity tools, methodologies and best practice
o Experience delivering regulatory change and transformation
o Ability to identify and resolve risks and issues, or prompt escalation to programme manager if they are not able to be resolved
o Use project management experience and knowledge to drive focus on effective and timely delivery of activities, managing the critical path and reporting regularly on status of deliverables
o Ability to develop solutions to complex problems and makes recommendations to the programme SteerCo
Communication & Influencing skills
o Advocate for Operational Resilience and builds strong relationships with senior stakeholders across all business areas to ensure deliver and embedder of Operational resilience throughout the organisation