The Trade Management APAC manager is responsible for all aspects of operational support and daily governance of on and offshore Middle Office operational support across the APAC teams supporting multiple products traded on behalf of APAC administered client accounts, as well as providing a daily point of escalation for client and third party escalation and issue resolution. In depth understanding of Middle Office Trade Management Operations required across multiple products - Equity, FI, FX and ETD. Minimum 5 years' experience within Middle Office Operations with a minimum of 3 years staff management.
Why this role is important to us: The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS' tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for: As an Assistant Vice President within APAC Middle Office Trade Management you will:
Manage the daily APAC BAU Onshore Oversight team for a specified IM client for TM functions within remit.
Develop and maintain key contacts and relationships with the client.
Develop and maintain relationships with key internal stakeholders including other business lines and corporate functions as well as external stakeholders (custodians, brokers etc.).
Serve as senior escalation and closely monitor escalation queries and facilitate accurate and timely responses and resolution
Ensure that the Oversight governance policy is adhered to at all times
Ensure that operational client service delivery standards (KPIs) are maintained and enhanced where appropriate for our global delivery model.
Ensure that all offshore activity has appropriate administrative documentation in place via SLA's, internal KPI's and a monthly governance program in adherence to mandated Oversight policy
Support Trade Management in any client orientated scope of service definition and SLA negotiations.
Constantly review policy, procedures and controls in order to reduce risk and enhance operational service delivery and effectiveness.
Proactively work to conceptualize and implement measurable process improvements and client solutions.
Ensure full compliance with internal policies working with CIS, Risk and Compliance managers as required.
Provide APAC oversight management including regular reviews, objective setting and planning in line with business line and corporate goals.
What we value: These skills will help you succeed in this role:
Outstanding client service, influencing, negotiation and communication skills.
High level of interpersonal and staff management skills
Effective decision making and prioritization skills.
Experience of working within a highly pressurized and time sensitive environment.
Highly developed problem solving skill set, including the ability to conceptualize and implement solutions.
Extensive experience in developing and maintain relationships, internal as well as external across varying levels and cultures.
Proactive in nature.
Education & Preferred Qualifications:
Minimum 5 years in investment management operations with a minimum of 3 years staff management.
Minimum 5 years experience of client communication and interaction at all levels
Extensive product knowledge across a varied product scope from derivatives, equities, fixed income products with knowledge of alternative investments beneficial.
Extensive knowledge of ETC/STP workflow is extremely beneficial, as is experience using CTM, local middleware matching products including clearing and executing brokers for ETD, SWIFT messaging and Alert SSI database
Basic Excel, Word and Power Point skills preferred.
Fluency in English and fluency/medium level in Cantonese is required
About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.