Coordinate Operations for the Corporate Customers with respect to Onboarding, servicing, remittances and allied service requests. Manage a team of 3-4 employees and act as a service provider coordinator to have the transactions processed as per the service level agreement with the overseas service providers. Should have an eye for detail, and ensure that the processes is compliant to all extant regulation
Day to day work profile:
Receive request from customers or relationship managers for Onboarding, KYC review, remittances and Transactions ??? raise a suitable workflow to the service provider teams
Preparation and Verification of Operations Memo prepared for transaction related (e.g. FD related, inward and outward related, Audit Confirmation etc). Scrutiny of requests prior to raising transactions requests to service providers for processing
Conduct transaction verification with customers through recorded line
Track and Monitor transactions being processed by the Service Providers are accurate and timely.
Liaise with service providers to resolve their queries??for smooth transactions processing
Ensure transactions submitted by clients/RMs are processed timely