Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Key Accountabilities ??? Manage, monitor and operate the system to ensure all business functions are running smoothly. ??? Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation. ??? Manage on-going changes while retaining high levels of service availability to our customer base. ??? Pragmatically identify root cause for production incidents and lead to implement necessary actions to prevent recurrence. ??? Drive incident management process and support a blameless post-mortem culture. ??? Automate the system operations to reduce Toil and attain high level of efficiency. Responsibilities ??? Participate in platform operations management and capacity management. ??? Coordinate and implement platform/infrastructure upgrades and releases with technical and business teams. ??? React to critical issues immediately - troubleshoot, investigate and apply appropriate solutions to normalise systems operations. ??? Provide off-hour/weekend support to ensure production systems stability. ??? Troubleshoot problems across a wide range of technical skills (development, CI/CD, infrastructure, etc) ??? Maintain awareness of relevant technical and product trends with self-learning and job shadowing. ??? Create and maintain the operational documents to reflect system changes and upgrades. ??? Ability to communicate effectively, professionally and comfortably, both verbally and in writing across all levels. Requirements ??? Bachelor's Degree/Diploma in Computer Science, Computer Engineering, or Computer Application. Equivalent experience may be considered. ??? 10+ years of experience working in supporting critical applications related to credit cards ??? End to end knowledge on the credit card processing - authorization, settlement, issuing and acquiring, transaction management. ??? Should be able to actively participate in the functionality walkthroughs, incident calls and bring collaboration between the development, SRE and business teams ??? Knowledge on: ??? Understanding on Continuous Integration and Continuous Delivery experience ??? Experience with modern observability tools such as Grafana, Kibana, or Prometheus preferred. ??? Basic understanding of firewalls, load balancers, and networking concepts. ??? Communication skills with all levels and teamwork spirits are essential. ??? Proactive with good analytical and organization skills. ??? Ability to work independently, multi-task, prioritize and deliver in a time pressured environment.
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