The IT Project Tech Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. This position is responsible for project management and business analysis for Client Channels and Digital Initiative for Banker and Mobile Portal applications and O&T programs for Citi Private Bank Asia. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external service provider. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. This position is responsible for liaising between business users and development teams to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Responsible for end-to-end execution and program delivery of Client Channels (Web and Mobile) , Front-office applications (Banker Portal) and O&T projects for Citi Private Bank Asia
Required to engage and work with various global and regional businesses, operations sponsors/stakeholders and internal/external technology partners to deliver against objectives.
Responsibility to understand the business process, definition, and Systems requirements in digital, client experience and wealth management area.
Responsible for program / project from start to end, involving requirements definition, functional specification verification, user acceptance testing and business change management / integration
Liaise with project sponsors and regional business leads on an ongoing basis to understand their needs and priorities as well as to pro-actively manage expectations, buy-in, feedback and resolution of issues. Works across peer and stakeholder organizations to implement improvements
Responsible for reviewing the end-to-end process flows, Recommends and oversees process improvements, translate into business requirements, and follow through till implementation
Acts as SME to senior stakeholders and /or other team members
Deliver effective communication and report on initiatives to various levels including executive management and senior leadership. Identifying issues/risks and manage escalations.
Ensure regulatory requirements in various jurisdictions in Singapore and Hong Kong are met and collaborate with regional and global technology development team and compliance team
Assist in performing testing through Test Center of Excellence (TCOE), provide training and post-implementation support to Business users.
Work as a team to achieve objectives and negotiate with internal and external parties
Has the ability to operate with a limited level of direct supervision.
Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.
10+ years of relevant experience in the Project management and Business Analysis in a large, multi-national organization or an entity with similar global reach and complexity Stakeholder and people
Knowledge in Client experience, digital initiative or wealth management products will be advantageous
Proven ability of using complex analytical, interpretive, and problem-solving skills coupled with creativity.
Proven interpersonal skills with ability to partner and influence across organizational lines
Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams
Management experience and demonstrated leadership skills
Proven project management skills
Basic knowledge of industry practices and standards for financial industry.
Consistently demonstrates clear and concise written and verbal communication
Strong oral and written communication skills including presentation development and delivery
Bachelor's/University degree or equivalent experience, potentially Masters degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Technology
Job Family: Technology Project Management
Time Type: Full time
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