The Training Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.
Responsible for facilitating programs across Citi, brining in-depth disciplinary knowledge and integrating subject matter and industry expertise into their facilitating.
Delivers training based on principles of adult learning, using a variety of instructional methods and media appropriate for the proposed learning objectives.
Masters all course content and materials as well as synthesize/summarize when needed.
Leads a team of other trainers and should have prior experience managing others.
Delivers courses content and ensures participants leave with new skills to apply to their job
Assists with the delivery of leadership training programs for employees across the firm
Partners with regional and business coilleagues to align priorities and activities
Stays connected with Learning Advisors to share insights and ensure program objectives are being met.
Manages classroom environment as well as pre and post-class activities, reports on program progress to necessary stakeholders.
Provides performance support to newly trained associates.
Facilitates coaching, communication and leadership workshops.
Manages tight timelines and pace of the course/class
Leads a team of trainers
All other duties as assigned.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
6-10 years experience
Maintains facilitation and analytical skills and be able to connect with a variety of difference audiences.
Knowledgable about Citi businesses and be able to connect with cross-business audiences.
Consistently demonstrates clear and concise written and verbal communication skills
Proficient in Microsoft Office with an emphasis on MS Excel
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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