The Reporting & Analytics Business Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
Provide technical/strategic direction and act as advisor/coach to lower level analysts
Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
Responsible for overall operating system applications
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Responsible for developing BI reports and metrics based on data stored in multi-dimensional star models and OLAP cube structures development and report writing testing/implementation. Provide insights based on structured and unstructured data analysis.
Collaborate with service partners, product owners and leadership to devise a data strategy that addresses industry requirements
Recommend ways to improve data quality, process improvement and understand business value relationships
Translate advanced business analytics problems into technical approaches that yield actionable recommendations, in diverse domains such as risk management, product development, marketing research, supply chain, and public policy; communicate results and educate others through insightful visualizations, reports and presentations
Perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships
Create, implement dashboards and reporting in Cognos 11
Other job-related duties may be assigned as required
5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
2 Years experience with data governance, reporting and business analytics
Ability to communicate technical concepts to non-technical audience
Ability to work on multiple projects simultaneously with virtual and in-person teams, and work under pressure or to a deadline
Experience in a Financial Services or large complex and/or global environment preferred
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Self-sufficient with good time management skills
Project Management and technical presentation skills
Knowledge in Data Warehouse solutions
Experience with Service Now Incident and Reporting module required
Experience with ResovleIT a plus
Advanced experience with COGNOS 10 required. COGNOS 11 experience a plus
SQL and non SQL
BI Developer or BI Analyst experience a plus
Python experience a plus
Bachelor's/University degree or equivalent experience
Job Family Group: Technology
Job Family: Infrastructure
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