Product Owner Chapter Lead (Transforming Customer Service)
The purpose of the Transforming Customer Service Tribe is transform customer and banker experiences, anticipating their needs and implementing the right solution, first time every time.
As a Product Owner Chapter Lead you will enable and inspire a multi-disciplinary and technically focused Squad to pursue its delivery of work. You will ensure that the work is operationally and strategically aligned to the Tribes mission. This role also has Chapter Lead responsibilities for a chapter of Product Owners.
The Product Owner Chapter Lead closely works with other Chapter Leads, the Tribe Performance Lead and the Tribe Lead to ensure timely and well managed delivery and supports with strategic tribe wide initiatives. This role is responsible for working with the Product Owners to prioritise and refine the work that the tribe delivers and break down work into meaningful squad missions and objectives. You will help drive continuous improvement and innovation across the Tribe, in partnership with other Tribes, squads and chapters.
Who are you?
A team player ??? You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team???s mission
The customer???s biggest fan ??? You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
Comfortable being uncomfortable ??? You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
Continuous improvement junkie ??? You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
Committed to your own and other???s growth ??? You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday
A problem solver ??? You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
Risk savvy ??? You build sustainable solutions that protect customers, stakeholders and the community
What you bring to the Tribe?
Maintains commitment to change; engages with others to gain buy-in and act as an advocate for continuous improvement. Proactively identifies, support and drive opportunities for change
Understands, accepts and supports the need for change and adapts own behaviours to changing circumstances and constructively provides input to change projects Problem Solving
Expertise in planning for multiple initiatives and prioritising for value
Ability to galvanize a diverse group of people around a common mission, while building a healthy Team culture.
Understanding of current and prospective customer needs and expectations
Fosters all networks and leverages an understanding of others??? behaviour to adapt influencing style and approach to effectively collaborate, build relationships & partnerships.
Ability to challenge yourself and the business on the value that can be delivered
Be comfortable with ambiguity and have an affinity to deliver within the ambiguity
This role offers a Permanent, Full-Time opportunity (40 hours/week); and is based in 833 Collins Street, Docklands VIC 3008.
About ANZ At ANZ, everything we do boils down to ???why??? ??? our purpose ??? to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
Supporting the wellbeing of our people is core at ANZ which is why we cherish the people-first culture we are famous for and why the Australian Financial Review rated us the number 1 place to work in the banking and finance industry for 2021 .
We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace ??? it???s all about what works for your team, and above all else, our customers!
We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability, and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and searching for reference number AUS140373 .