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Senior Reporting Analyst
CommSec is Australia's leading online retail stockbroker providing customers with free access to live prices, price charts and portfolio watch lists and the ability to buy and sell shares online. As a market leading business, CommSec continues to provide a high level of customer service to complement our products and services. The Optimisation and Reporting Team have 3 key functions: The Workforce Planning team is responsible for managing the staffing and service levels across all of the various Customer Engagement teams. The Business Reporting team is responsible for managing our collection, reporting and analysis of business data with a strong focus on contact centre metrics. The Contact Centre technology team is responsible for t


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