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Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose As a junior data analyst for Consumer Banking Technology & Operations, you will help to design and build scalable analytics solutions through data pipelines and visualize datasets that empower consumer banking business with actionable analytics in our most strategic transformation. In this complex role, you are expected to be able to perform in multiple roles seamlessly as required viz. Business Analyst, Solution Designer and Developer Job Responsibilities
Gather, document user requirements, perform data analysis to understand customer struggles in the journey and create actionable insights through journey analytics
Access and integrate data from multiple sources
Identify, analyze, and interpret trends or patterns in simple data sets
Create analytical deep-dives using advanced statistical methods to understand the primary drivers behind customer struggles
Able to understand and solve the business problem by translating into a data model and building insights into an actionable outcome
Design, develop, test and deploy end to end analytics solutions and models (both data pipeline and visualisation)
As for visualisations, be able to design user friendly and data efficient outputs in various forms
Support full lifecycle of experimentation (A/B testing) through journey analytics and machine learning driven insights/Analyse experiment results and identify opportunities for improving experiment uplift; propose new experiment iterations based on the insights from the data
Work with cross-functional teams and able to execute well in a fast-paced and agile environment
Be a self-starter and must exhibit full sense of ownership of the platform you work on
Bachelor's degree in Computer Science, Information Technology, Information System, Statistics, Engineering or related disciplines
Minimum 4 years of relevant work experience in a similar role
Familiar with big data technologies such as Spark, Hive and also with relational databases