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Results driven team committed to providing Continuous improvement
Opportunity to work across different levels and business units of CommBank
Remote working opportunity offered-open to working from anywhere in Australia
About the Role Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business.
See yourself in our team The Re-engineering and Capability Team leads the design and execution of strategic projects for Group Operations, with the objective of re-engineering processes to deliver a world-class experience for our customers and operations colleagues. Capability coaching supports the business in continuously simplifying the way we do things to achieve better outcomes for our customers and our people, including co-delivery of the Group Operations Transformation agenda.
You will part of the Engineering and Capability team within Group Operations Performance, and have direct responsibility for executing against the Capability uplift strategy. In this capacity you will coach team leaders in the creation and execution of a robust operating rhythm, including in class room and one-one training of operational leaders. You will ensure the right risk, cost, service and quality metrics are captured and effectively utilised, supporting the Group Operations Transformation teams and the business units to identify capacity optimisation opportunities and to bring them to life.
Do work that matters: This role reports to the Workforce Capability Development Manager Responsibilities:
Deployment of the Capability framework within business unit teams, and within cross-functional Group Operations Transformation teams.
Work closely with team leaders and managers to assist in identifying and realising capacity through application of Operational Capability methodology.
Actively coach team managers in the ideal Operating Rhythm including:
Huddles, 1-on-1's, Better Day rhythms and development
Interpreting performance information including trend analysis
creating weekly/quarterly operating plans
execution against plan
how to identify and realise continuous improvement opportunities
structured communication techniques
colleague coaching techniques
Work closely with the Group Operations Transformation teams and the Reporting and Analytics team to ensure accurate cost, service, quality, risk and throughput metrics are identified and captured for reporting and planning purposes.
Facilitate Operational Capability training.
Achieve customer/client service excellence by role modelling the Bank's purpose and values.
Build strong relationships internally and externally to deliver on the organisation's business objectives. This may extend to managing a small number of direct reports with responsibility for their utilisation, performance and administration.
Foster a culture that is customer focused, efficient and empowers/recognises our people to deliver on our business objectives within the risk appetite of the bank.
What skills you will possess:
Demonstrated track record of successfully coaching operational leaders, influencing change at the individual and team level
Successfully implemented behavioural change initiatives, for cultural uplift and/or embedding of new ways of working
Self-starter and ability to work autonomously
Experience in implementing Management Operating Systems (Active Operations Management, Enlighten Operational Excellence or similar preferred) is desirable
Participation in successful productivity capacity release initiatives is an advantage
Lean six sigma qualification and other relevant training certifications desirable
What's in it for you?
Flexible working programs
An inclusive team culture that promotes collaboration and innovation
Group health fund and award-winning super fund
Amazing development and career progression program
Your Development and Career Progression: At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.