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Perform various processing functions in related to Middle Office Operations across Trades, Corporate Actions, Accounting or any other team as assigned
Development of strong client relationships, resolving client queries timely and accurately
Proactively manage SLAs / KPIs (escalating any issues internally / externally as required)
Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements
Owning and taking responsibility for complex issues and resolution to closure
Participate in the development, testing and implementation of new systems and products
Guiding and supporting other team members
Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction
Initiate and streamline process relating to controls, productivity and regional service enhancements
Ensure documentation exists for any client-specific procedures and complete timely reviews per policy
Ensuring 100% adherence to SOC1, procedures, policies and guidelines
Ensure all operational controls are observed by the team and where opportunity exist, improve to reduce overall risk exposure
KEY COMPETENCIES / SKILLS
Ability to work under pressure and to tight deadlines
Numerical, analytical and problem resolution skills
Team player - able to articulate own position clearly, based on fact, but sensitive to the positions, needs and requirements of others
Strong client focus with an ability to evaluate needs and develop solutions
Client relationships and stakeholder management
Excellent communicator with strong interpersonal skills
Highly computer literate - MS Office applications
Project management skills with the ability to multi-task
QUALIFICATIONS / EXPERIENCE REQUIRED
Degree in Business / Finance / Accounting or related field
1 years' experience in Securities Operations or Banking Operations
Fresh grads will also be considered
Job Family Group: Operations - Transaction Services
Job Family: Securities and Derivatives Processing
Time Type: Full time
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