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Our Team BNY Mellon Asset Servicing provides global solutions tailored to meet our clients' unique needs to help enhance the management, administration and oversight of their entire investment process and deliver the tools they need to expand their ability to process, monitor and measure investment data from around the world. Asset Servicing Technology Production Services is dedicated to ensuring that our technology environments are best in class. Our Production Services teams runs the systems that keep BNY Mellon running. Our mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment. Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to our company's top priorities, this is the place for you. The Role We are seeking an Application Support Analyst to support our mission critical Sub Accounting business. Key Responsibilities: Ensure seamless and continual support for the 24x7 Sub Accounting applications. Respond to, diagnose, triage and resolve service disruptions Drive root cause analysis for complex production issues Develop functional and technical subject-matter expertise for key applications and business processes Partner with application development and infrastructure teams to identify and implement continuous improvement opportunities. Create and maintain support documentation and procedures Pro-actively prepare for application releases, planned weekend maintenance and DR exercises Maintains and supports highly complex applications and their operating environments. Performs complex troubleshooting as a subject matter expert for a portfolio of applications. Works to ensure appropriate monitoring and alerting setup. Leads root cause analysis and problem management for complex problems potentially spanning multiple applications, to address underlying technical issues. Collaborates with business and application development stakeholders Collaborates with business, application development and infrastructure stakeholders. Lead production readiness reviews and PTO controls for new releases and projects. Analyzes system requirements. Reviews and evaluates plans for major projects and initiatives to ensure they meet system needs. Coordinates the monitoring of major changes to applications and their operating environment. Analyzes the most complex issues that arise. Collaborates with development, quality assurance, operations, support and infrastructure teams to manage application capacity and application monitoring & instrumentatio. nCreation of architectural diagrams and design specifications to aid automation. Designs, implements, and maintains automation toolsets for configuration management, infrastructure and application deployment processes. Complex Incident, Problem Management & Troubleshooting. May mentor or provide guidance for junior team members. Contributes to the achievement of area objectives MODIFIED BASED UPON LOCAL REGULATIONS/REQUIREMENTS Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial 10-12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus Qualifications QUALIFICATIONS Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial 10-12 years of diverse experience in multiple areas of information technology required; experience in the securities or financial services industry is a plus A combination of the following technical skills is desirable: Strong UNIX/Linux or Windows skills Good SQL skills Basic development skills in a major language (Java, C#, Python etc...) Basic UNIX/Linux scripting Experience setting up monitoring tools Experience supporting mission critical applications Strong analytical and problem-solving abilities Excellent communication and interpersonal skills Familiarity with ITIL Service Management Role involves regular escalation and coordination of activities over evenings and weekends BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 96252 Job: Information Technology Organization: Asset Servicing Technology-HR07302 Requisition Number: 2111648 Tags: 999000511