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Our team provides groundbreaking digital solutions to deliver market-leading client experiences across mobile, desktop, and other digital media, while providing exciting growth opportunities for our employees.
We work across the whole of Fidelity, including the personal investing, workplace pension and advisory businesses. The solutions and services we create are driven not just by business demands however, but also by insights from our customers.
Above all, you'll be expected to deliver the best possible content experience to users of our websites.
This means designing and implementing user-focused web journeys while meeting the demands of numerous stakeholders and remaining compliant with regulatory needs.
You'll need to be seasoned in the world of large, matrix organisations and have experience managing stakeholders with diplomacy to create the best content experience for users.
Key responsibilities Plan, develop and coordinate content strategy and the web journeys to deliver it:
Think beyond the page to embrace holistic web site journeys with the emphasis on customer experience, ease and clarity
Define content requirements based on competitor research, customer feedback and internal subject matter experts
Create, implement and manage outstanding digital website journeys based on those requirements
Optimise current content and journeys to reduce points of friction and best meet our digital KPIs
Ensure that content is always tuned to the needs of the customer or prospect, the task they are trying to complete, and the mind-set they are in while completing that task
Work with other departments to ensure content meets legal, compliance, SEO, accessibility and style guide requirements:
Take the initiative to engage and coordinate content testing, peer review, and proofreading
Manage stakeholders and balance sometimes competing demands to achieve the best outcome for the customer
Ensure that signed-off copy is delivered to deadline, working closely with the digital team and stakeholders
Champion the role of digital content within the team, group, and larger organization
Required experience and qualifications
1-5 years proven experience in website journey design and developing digital content:
Background in designing digital experiences, writing and editing for digital platforms either as a journalist or a copywriter
Ability to communicate complex and emotive topics to different audiences through a range of data, written and verbal methods
Competency with information architecture and user experience best practices
Good working knowledge of content management systems and the architectural considerations of content
Excellent stakeholder and influencing skills, including negotiation of deadlines, requirements and managing expectations:
Demonstrable experience of working to a brief
Confident presentation and communication skills to champion the benefits and logistics of project deliverables
Experience of harmonious working with technology, marketing and business teams to deliver quality work
Ability to work independently, quickly, and thoroughly to prioritise and complete tasks under multiple deadlines
As an international financial services organisation, we are in-scope of international regulations in the way that we carry out our work. This position is involved in work that is regulated by the FCA and/or the PRA and their Individual Conduct Rules (COCON) apply to it, along with any other regulation. We provide training on COCON and how it affects our employees. More information about COCON can be found in the Employment Handbook.
About Fidelity International Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.
Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.
Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more.
As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. Data as at 31 March 2021. Read more at https://www.fidelityinternational.com/
Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.