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Plan and deliver multiple client onboarding/enhancement projects with a goal towards 100% on-time on-budget delivery
Provide oversight, risk and issue management to external client on-boarding initiatives;
Influence and negotiate with peers (across functions); works closely within the team to meet client needs.
Build and maintain strong relationships with partners across Technology, Operations and Product divisions
Manage stakeholders and take administrative responsibility, adhering to Citi best practice and regulatory requirements.
Ensure that responsibilities have detailed IT work plans, schedules and status reports.
Provide evaluative judgment based on analysis of complicated, unique and dynamic situations; draw on diverse range of internal and external sources.
Develop and demonstrate knowledge of the underlying technology stack and supported/related business area.
Client-Relationship Management Activities:
Work with Citi Sales, Product and other Technology units to complete Request for Proposals (RFPs) and Due Diligence for both new client deals and existing.
Assist in the preparation of Technology budget estimates for new client deals through interactions with Sales, Product, Operations and Technology.
Consolidate Technology material pertaining to both the Securities Services business as well as specific subjects such as Citi innovation, information security and Technology Strategy
Work with Client Executives and Account Managers to provide clients with Technology support whether it be presentation or assistance in driving their Technology requirements within the bank.
Experience managing technology and client delivery projects
Experience in delivering on complex technical issues involving multiple stakeholders
Experience of working with clients and managing client expectations with a significant amount of uncertainty
Strong listening, presentation, communication, and influencing skills
Strong attention to detail in management reporting
Technical background - able to come up to speed and understand differing technologies quickly
Self-driven, acts with an extreme sense of urgency and passionate about delivering
Ability to work through influence across all levels of the organization
Meticulous planner with a tremendous attention to detail
Manage through complexity and dependency
Experience of Funds Servicing businesses is preferable, particularly within multiple local APAC markets
3-5 years' experience managing project or initiatives
3-5 years' experience working within Technology, Operations or Client-facing activities.
2+ years financial services experience, preferably in Securities Services
Degree-educated; either in a financial discipline or else IT
PMP/PgMP, Prince 2 or similar formal project management certification would be useful
Japanese Level-2 JPLT or higher is desirable.
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Technology
Job Family: Technology Project Management
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