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Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Key risk partners to T&O Risk Management and RMG including execution of T&O Risk Management and RMG initiated programs
Strategize and refine frameworks required for Risk Reviews and Assessments as well as articulating riskiness and mitigating controls
Participate and contribute/challenge the various meetings called by Proposing Units to discuss
Drives sharp evaluation outcomes in a consistent and timely manner in the execution of the assessments and reviews and provides related reporting for the regional teams
Drive Risk Reviews in various locations and conclude in a timely manner with outcomes clearly articulated with related risk based prioritization
Collaborate to bring a landscape of significant processes and articulate issues and causes of such landscape
Builds meaningful and significant relationships with key internal stakeholders in CB Ops and Customer Centre as well as Business Units and Risk Management Groups - to understand their businesses, drivers, issues, future plans and offer practical solutions
Deploys a 'Whole of the Bank' approach to lift the Risk Management regime in the team especially for Risk Assessment and Reviews.
Work closely with Consumer Banking Operations In-Country Representative on project timeline and project status in accordance to Consumer Banking Operations' business scorecard
Follows-up diligently for quality and timeliness of closures and highlights any potential issues in a pro-active manner
Provide reporting and articulate outcomes of the tasks undertaken
Degree Holder with at least 10 years of experience in key parts or whole of Consumer Banking and Wealth Management Operations (including Call Centres) where significant time has been spent in related Risk Management or Senior Operational roles
Strong planning, organisational and analytical skills with excellent oral and written presentation and communication skills
Data-driven and connecting it to the Consumer Banking Risk Management triggers to enable preventive/predictive risk management and to cull out inherent risk events
Experience in change management. Preferably, experienced in Business Process Management and Change/ Improvement initiatives
Computer literate, with a good understanding of Microsoft Powerpoint, Project, Excel, Word and Visio
Able to work independently with minimal supervision in a multi-disciplinary team
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements