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Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
The team is responsible to develop comprehensive interaction maps and model, aligning across CBG segments, channels and platforms, to create effective customer interactions using real-time hyper-personalization strategies to entrench banking seamlessly into customers' lives.
Develop innovative and intelligent ways to interact seamlessly with the customer, enhancing our current value propositions to cater for the next generation of users of financial services and map strategic linkages to existing ecosystems.
Develop and deliver best-of-class capabilities, including producing seamless and superior customer experience and engagement
Enhance current business models to
Learn from FINTECH's best practices (Alipay, Wechat, Amazon, Google etc) to create winning formulas for CBG's future practices
Minimum of 8 years of working experience, in a similar capacity with a proven ability to drive customer interaction and engagement from an omni-channel perspective
Strong understanding of consumer banking technology and the latest trends in the industry. Knowledge & interest in best-in-class Fintech content providers and innovation (e.g. Alipay, WeChat, Amazon, Google, AI / ML capabilities) would be desirable
Strong business acumen and familiarity with the Consumer Banking business, services, products, lifecycles and how these are linked into various ecosystems
Adaptable to working with ambiguity and changing landscapes given the fast-paced nature of the industry
Passionate about delivering best-of-class capabilities, including producing seamless and superior customer experience and engagement
Have a strong customer-centric mindset and good understanding of customer journeys
Adept at stakeholder management
Possess excellent communication skills with a positive attitude
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.