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At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity, employees work in an environment where they can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective.
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.
F itch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.
Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years' experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of the top banks including; HSBC, UBS, Credit Suisse and Bank of America.
As part of the wider Fitch Group which includes; Fitch Ratings and Fitch Solutions, Fitch Learning is a 250 person business, agile and fast-paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.
We're looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It's a place where you can really make a difference and progress in your career.
Our content comes in many different forms - e-learning, instructor materials, videos, study notes, and assessments. Regardless of the type of content, our objective is to create high quality and highly reusable pieces of learning content that act as the bedrock of the solutions we provide to our clients.
Our Content team works on a queue system, where different areas of the business submit requests for materials to be processed. You will be responsible for supporting the team in processing requests, so the material is in a presentable/professional format ready for print/distribution online as required. The role will also include helping to create, co-ordinate and pilot new workflows and processes as we look to increase our work with external suppliers.
Helping to manage the Content Request Tool - assess workflow capability, juggle/reschedule material if necessary
Liaising with internal and third-party content suppliers to ensure all content is produced accurately and to schedule
Proofreading and formatting study notes documents and PowerPoint presentations for online learning portal.
Formatting: Ensuring the layout/look of the material is neat and professional.
E-learning portal management of content to ensure latest version of content uploaded to our learning portals
Performing data analysis reports from our internal question management database
Preparing documents for print, adding contents pages, covers, etc.
Following house style rules so content is consistent across the company
Other admin duties as required, e.g. ensuring all learning content is stored and version correctly
Essential Role Requirements
Excellent verbal and written communication
Organisational and time management skills
Excellent proof-reading skills
Close attention to detail
Ability to work on multiple pieces of work concurrently
Ability to develop and following processes efficiently in a high-volume content environment
Experience of version control and storing and retrieving high volumes of documents
Experience using Microsoft Office software with advanced knowledge of Microsoft Word and PowerPoint
Desirable Role Requirements
Previous experience of using a Content Management System
Knowledge and use of HTML
Experience working with online and video content
Experience using Adobe Acrobat Pro and Indesign
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.