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The Client Onboard Specialist is a professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
Be the end-to-end owner and Subject Matter Expert (SME) of the onboarding process for new-to-bank clients.
Act as the single-point contact for all the internal and external stakeholders involved in the process.
Oversee and coordinate onboarding activities, including:
Provide support and guidance to clients throughout the onboarding journey from initiation to the successful implementation of all accounts, channels and services requested.
Collect and review client's KYC information and account opening documents to ensure compliance to internal policy and external regulatory requirements.
Liaise with client and internal stakeholders (e.g. Operations, Compliance and Products) to resolve any issues or roadblocks along the process.
Record and track the progress and turnaround time of each case and provide such visibility to client and management.
Provides response to client and internal inquiries.
Prepares documentation for archiving .
Applies appropriate bank's regulations while processing the requests.
Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
Documents operation procedure updates.
Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
Ensures all queries are dealt with in an efficient and timely manner.
Escalates urgent / risk issues through the appropriate escalation channels.
Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
Assists in the implementation of validated process improvements.
Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-5 years of relevant experience in the banking or financial services industry.
Prior working experience relating to customer service and customer due diligence with the ability to manage stakeholders and cultivate strong and trusted relationship internally and externally.
Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
Experience in working in or with an international team.
Be able to work under pressure and to meet deadlines. Multitasking and prioritization.
Flexibility, team spirit, loyalty. High attention to detail.
Accountable, self-driven and able to work independently with minimal supervision.
Good PC skills (Excel, Word). Fluent in both written and spoken English. Proficient knowledge of English (written and spoken).
Bachelor's/University degree or equivalent experience
Job Family Group: Customer Service Job Family: Institutional Client Onboarding Time Type: Full time Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .
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