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JP Morgan are currently seeking a client services representative to work within their Custody business. The role will entail a client outreach program which will involve client interaction internally and externally.
The individual will come from a strong Operations background with a strong focus on Client Services and able to work with large sets of data.
The role is a 6-month contract based in Canary Wharf.
Key responsibilities: -
Role requires candidate to work with Custody business and Legal to design a Query Management process in order to handle client responses
FAQ's and appropriate standard responses need to be assembled prior to outreach
Understand signature and verification strategy
Candidate needs to co-ordinate technical requirements, build, testing and implementation
Understand metrics requirements and co-ordinate delivery
Manage stakeholders across the client outreach program
Skillset required: -
Strong written and verbal communication skills; experience in dealing with external clients preferred
Strong PMO skills (stakeholder management; identifying and escalating risks, issues and potential impacts to the critical path; RAID Log maintenance; Scorecard contribution)
Strong data analysis skills (extensive use of Excel, v-lookups and joins across multiple data sets)
Maintaining data and updating dataset based on feedback
Experience summarizing data insights to stakeholders /management
Ability to work internally within the organization