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We're looking for an experienced IT Infrastructure Analyst who can work on the support and continued development of the hosting estate here at Schroders. You'll bring knowledge, drive, enthusiasm and a passion for technology. We've got a diverse portfolio of technologies here and your goal is to maintain and build at the highest possible levels to drive customer satisfaction and enable a technology focused working environment for our users. Based in our Hong Kong office you will be the main point of contact for local vendors and any physical activity in the local data centres. We are about to embark on an aggressive drive to migrate many of our systems into the cloud. You will be involved in this transition and the ongoing support arrangements.
We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 4,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.
The APAC Technology Infrastructure Team provides primary operations and engineering services for all infrastructure components across the Asia-Pacific region and the rest of the world working in a Follow-The-Sun global support model. We will be working closely with our monitoring and first line support teams as well as our Engineering teams based in APAC and abroad.
What you'll do
Work as part of a Global multi-locational cross-matrix team in a dynamic environment
Be primary contact for any Hong Kong initiatives, which require physical presence.
Be a key part of our team to drive forward and maintain our technical estate
A predominantly operational and sustaining engineering role, with change and project work as required
Working closely with other teams such including Service Desk, Networks, Information Security and End User Services
Liaise with local vendors for services, maintenance, and procurement
Proactively own incidents, problems or issues adhering to SLA's and OLA's where relevant
Act as a technical resource for change requests and data centre works
Act as a technical resource for maintenance, firmware upgrades, and recurring patch cycles
Utilise documented Standard Operating Procedures and other documentation provided
Work using ServiceNow to update incidents and requests
Adhere to Schroders Information Security and Compliance policies and standards
Highlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes within the Serviceline as part of the Continual Service Improvement process.
Provide the highest level of internal customer service
Inventory Management: Responsible for procurement and management of Infrastructure equipment
Shift work, weekend work and being on-call will be required
The knowledge, experience and qualifications you need
At least more than 5 years of experience supporting infrastructure preferably in a financial services
Experience working as part of a global team
Experience working with network devices
Experience of managing a ticket based workload
Experience providing support using documented operating procedures and processes
Strong communication skills in English and Cantonese
Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment