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To ensure executive users can effectively and productively use established and new collaboration technologies and to maintain a good experience, including office automation tools, desktop, and mobility technologies. He / she will work closely with internal stakeholders to ensure good employee experience in the space of end user computing. Responsibilities:
Handle and troubleshoot Level 1 to Level 3 desktop related issues, including support in collaboration and office automation tools.
Handle and support senior management users (including Management Committee members) and internal senior managers.
Drive modernization of the workplace environment to increase productivity & efficiency and support in the digital transformation journey.
Bachelor's degree in the field of Computer Science / Information Technology with at least 5 years' experience in a similar capacity for financial institutions, of which 2 years working experience in desktop support role.
Possess 'hands-on' technical guidance and implement solutions together with diverse teams across engineering, infrastructure, and application services.
Experience and independent in handling and supporting senior management users (including Management Committee members) and internal senior managers.
Strong understanding in managing collaboration tools (Office 365, Video Conferencing, Telephony) for the employees.
Versatile in learning and desire to remain up-to-date with changes in technology.
Good analytical skills to create business reports that provides insight into key data points and present the results of data analysis confidently to senior managers.
A strong team player and able to work effectively at different levels of the organization with good communication (both verbal and written) skills.
Experience in Microsoft Power Platform Management (e.g. Power BI, Power Automate), scripting skillsets is preferred.
As most of our VIPs are on iOS mobile devices and next 3 years target to move to mobile world, experience in MacOS and iOS devices, Mobile Device Management (MDM) and mobile security are strongly preferred.