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Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Be a main point of contact for Change communication ensuring that all stakeholders are aware of change related activity, scheduling coordination, process, procedure and communication of Changes.
End to end processing of Change Request from raising to closing Change Request.
Ensure all change requests are supported with relevant documents and approval from relevant parties in timely manner.
Work with Application and Project Managers to ensure that hardware and software changes are auditable and that only correct, authorized and tested versions of software are implemented into production.
Manage multiple work streams and priorities to ensure smooth delivery.
Maintenance of a list of application supported by IBGT and FRT with the contact details and distribution list.
Provide input for SLAs and KPIs to Management monthly internal reporting.
Diploma / Degree in Computer Science or a related field involving Change Management Process, or equivalent technical practical experience.
At least 2 years of experience in change management process and methodologies
Strong Knowledge in various Change Control tools
Experience in coordinating on the Change Control meetings and discuss the risk and impact of changes with the requestors and Application Managers.
Excellent team player and has the ability to work effectively at all levels.
Strong experience in excel and PowerPoint.
Effective communication skills.
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.