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Manager Branch Operations (Stream Management) - Wealth and Personal Banking
June 3, 2021
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If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high calibre professional to join our team as a Manager Branch Operations (Stream Management).
Monitor branch and wealth service performance and operation processes in line with Group/ Wealth and Personal Banking/ Retail Distribution strategies
Supporting the effective roll-out of service & sales support initiatives and projects that align Group's dissection and strategy
Deliver the required service standards and proposition consistently
Operation within the approved operating and strategic plan process to develop the Wealth and Personal Banking business
Maintain awareness of operational risk and minimize the like hood of it occurring including its identification, assessment, mitigation and control, loss identification
Bachelor Degree with solid experience in customer experience/ banking industry
Knowledge in Retail Banking products and experience are preferred
Proven ability to assist and support complex projects and deliver results with multiple deadlines
Experience in implementing chance or improvements in cross functional projects
Good analysis and problem solving capabilities applied with demonstrable impact in projects
A creative thinker who has a strong desire to challenge existing work practices and effect positive change to enable the bank to meet its strategic aims
Great interpersonal and communication skills, both written and verbal
Good PowerPoint, Excel and Word skills
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Issued by The Hongkong and Shanghai Banking Corporation Limited.