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Azqore is looking for someone with a background in development and/or consulting in Microsoft Dynamics 365 Finance and Operations version 10.x Cloud to support and maintain its ERP solution. With a strong knowledge in the finance, project and purchasing modules, the candidate should be able to manage both day to day user support and the governance process to evolve the software to best fit the requirement of the organization.
The ideal candidate will have a background in consulting or business analysis gained in implementation of ERP solutions, preferably Microsoft Dynamics 365 Finance and operations and will have a strong functional and technical understanding ERP solutions. He/she will have strong communication skills and experience in servicing a geographically remote user base. Experience in cloud solution will be an advantage. Fluent English is essential. Knowledge of French is an asset.
1.Helpdesk response topics include:
Timesheet and Expense Report
Monitor and fix/delegate Workflow Stoppage
Support HR and Purchasing
2.Helpdesk response topics include:
Clear cache; Profile expiry; User disconnect / deletion of profile; ID and password for Chrome
b.Timesheet and Expense Report
User error search and process challenges; Redirecting for single instance delegates; Recall for changes to submitted/approved; time and expenses; Restarting workflows; Communicate regarding missing Project IDs
Timesheets; Expense Reports; Approvals
d.Monitor and fix/delegate Workflow Stoppage
Troubleshoot and solve issues stopping workflows; Delegate to appropriate people; Test to resolution
e.Support HR and Purchasing:Â
Troubleshoot issues; Help Quality Assurance (QA; Testing)
f.Project Management module support (next module)
g.Procurement module support (next module)
ERP Run Activities
Make all functional processes operational through MS Dynamics 365
Assist with all business lines for project configuration and change in the ERP
Ensure that these processes meet current and future business needs
Propose process and operating mode optimizations, productivity gains
Process design functionality of the tool
Implementation and delivery/tests assistance until Go Live
Design Documentation (configuration)
Business Requirements Documentation and Specifications Requirements Documentation
Submit in-house development estimates for arbitration
Supporting End User Modifications
Definition and organisation of training: basic training for new users, training on new functionalities for all employees.
1.ERP Change Activities
Organization and management of non-regression tests (preparation of test schedules, test cases and test sets corresponding to the test cases). Participate in and monitor the tests / Automated Testing
QA of Upgrades
Communicate ERP related change requirements to Azqore development team
2.Create, Maintain and Improve Documentation
Write notifications to users (Change management communications)
Documentation for Azqore Academy
Create/assemble/maintain FAQs composed of:Â QRGs; Large Reference Guides