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Digital Messaging Experiences and Sales Manager - Wealth and Personal Banking
May 4, 2021
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC's wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high calibre professional to join our team as a Digital Messaging Experiences and Sales Manager.
Lead a cluster of regional messaging in accordance with Centre of Excellence principles.
Escalation point for project issues and concerns
Continuous optimization and improvement of digital messaging through a closed-loop metrics driven process
Drive technology partners to improve system targeting and messaging capabilities
Establish excellent working relationship with digital teams and the wider content requestor community across the business
Influence technology partners to resolve and improve Digital Messaging tools and technologies
Vendor management to ensure high quality and expense management
Zero defect Digital Messaging process
Operation within Digital governance structures
Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.
Develop clear governance procedures within Digital Messaging discipline.
Demonstrated Experience in digital analytics and targeted messaging
Strong digital conversion tracking skills
Experience with e-retailers in the field of smart recommendations and cross sell leveraging analytical insights
Strong performance management and team development skills
Knowledge of web technologies and digital metric tracking tools
The ability to quickly understand customer and operational considerations
Innovative and the ability to approach things differently or do different things to deliver goals
Highly developed communication skills, both written and verbal, to explain complex or technical issues
Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, such as commercials, risk, customer experience; determine the implications and make recommendations as needed
Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
High levels of resilience and self-motivation
To be considered for this role, the relevant rights to work in Hong Kong is required.
You'll achieve more when you join HSBC. http://www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.