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About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Drive discussion between Business Units and Operation Centers in relations to Wealth Products and Private Bank for:
Service Level Review
Lead end to end Investigations for operational issues raised by Business Units and Operations Centers for Wealth Products and Private Bank
Lead the setup and operations of Private Banking Middle Office within Retail Investment Operation Center
Develop and drive strategies to support Wealth Management and Private Banking demands
Ensure delivery of quality customer service and operational efficiency whilst minimizing risk to the Bank
Deliver strategic change initiatives in accordance with the priorities agreed with Head of Retail Investment Operation Center
Manage the service quality and conduct regular service review of all stakeholders
Develop and implementation of operational process improvement initiatives
Develop and deployment of relevant key performance metrics
Provide valued support and resolutions to the business
Ensure compliance with internal and external regulations and policies
Review and implementation of refreshed or new internal policies and regulations to the various processes
Ability to handle, where required, escalated issues and liaise with Customer
A university degree holder in any discipline with minimum 15 years' of relevant work experience in operations supporting Private Bank/Wealth Products
Strong knowledge of Wealth and Private Bank products, processes and regulations
Excellent written and spoken communication skills in English, with ability to influence and persuade stakeholders
Possess strong interpersonal skills, resourceful and able to work independently and as a team.
Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations
Personal resilience and ability to perform effectively in a pressurized environment with a positive "can do" attitude and a positive attitude to change
Highly motivated self-starter with initiative and showcases strong completer/finisher skills
Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.