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Senior Systems Engineer – IT (Workplace Technology)
Hong Kong Exchanges and Clearing Limited
May 2, 2021
To provide desktop and virtual desktop support services to end users, including Citrix, Windows, Office applications support
To work with the help desk on day to day support query and service requests handling
To perform production changes for the virtual desktop VDI and Citrix Infrastructure
To learn, adopt and support new workspace technologies for improving the employee experience particularly Remote Access Solution and Virtual Desktop
To follow and ensure the compliance of the internal policies and standards
Degree in Computer Science, MIS, IT or related disciplines
At least 5 years' IT working experience in desktop support under Microsoft Windows system environment
Experience in supporting Windows, Office, Citrix and related account administrations
Good communication and interpersonal skills and able to work well as part of a team
Good command of both written and spoken English and Chinese
Have a recognized University degree or above in computer science or related major.
Require good problem-solving skills.
Depth Knowledge in Citrix Infrastructure such as Xenapp and remote access
Have more than 2 years of experience in end user and desktop support, preferably in financial services. Experience in successfully interacting with customers.
Prefer certifications: ITIL, Citrix Certified Associate or Professional Applicants who do not hear from us within 6 weeks may consider their applications unsuccessful. Personal data provided will only be used for the purpose of employment application to HKEX.