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To verify and authorise remittance transactions (MEPS, TT, IFT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution
Together with the team, to work and target SLA is met at all times.
To ensure quick action/resolution in managing both internal and external customers' queries/feedback/complaints.
To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment/service timelines are not impacted.
To conduct daily briefings emphasizing on defects/gaps/process lapses, their root causes and implementation plans to ensure quality work always.
To conduct regular process reviews to manage risk and control & ensure risk and regulatory compliance is observed on daily basis.
To participate in UAT/Projects as and when required.
To manage daily resource planning and staff training & development needs.
To manage business engagement in terms of assisting HOS in preparation for periodic reviews, service management sessions etc with business partners.
Qualifications Knowledge & Skills 1. Preferably at least 2 to 3 years of knowledge and experience in processing/transacting remittances like TT, MEPS etc 2. Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances. 3. Proficient in Microsoft Windows applications - Word, Excel & Power-point 4. Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers. 5. Resourceful and able to multi-task independently with confidence in time critical environment.