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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Work with team members of Merchant Servicing / Terminal and Merchant Business Management ("MBM") in providing quality Acquiring services to merchants on terminal support, and adhere to the regulatory requirements, bank policies, operational procedures, performance standard and service turnaround time as well as assisting the team to align the operations towards the bank's strategic goal
Prepare terminal profile for terminal set up, maintenance and collection within the SLA that satisfy business needs of customers
Assist supervisor to promote team morale and culture in order to build up an efficient, knowledgeable and professional back-end operation support team resulting in achievement of bank objectives / business goals
Keep terminal database updated by regular update terminal information in system
Set up imprinter and programme for Dial Terminal for merchant
Prepare and arrange delivery of stationeries per merchant requirement and monitor stock level for replenishment
Verify and reconcile monthly invoice pursuant to service delivered by vendors
Review exception reports on credit card transaction not yet posted (according to pre-set logic) that generated from system
Conduct various UATs for system enhancement, new product as well as compliance of card schemes in relation to acquiring business.
Support Business Continuity Plan
Diploma holder or above with Minimum 3 years' experience in credit card operations, preferably in merchant servicing
Exposure on customer service and corporate customer background review
Good knowledge on credit card operations & related card associations' rules and regulations
Proficiency in MS Office
Good command of both English and Chinese
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.