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About QNB Established in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines. QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications. Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine. QNB Group has an active community support program and sponsors various social, educational and sporting events.
Role Summary: You will be responsible handling ATM Forecasting & Planning of Cash Replenishment, BNA Forecasting and Planning for Collection promptly in managing the entire ATMs in the network. Manage the overages and shortages account according to the policy and procedures within the set timeframe. Liaise with relevant department on newly installed ATM and deployment of ATM mobile vehicle. Monitoring of all incident open on ATM related portfolio and resolved within the turnaround time. Conduct close monitoring on ATM & EASY Cheque Printing Machine performance in terms of availabilities and pursue associate support to increase the uptime. Conduct surveillance visit to the ATM during replenishment to ensure service provider comply with the procedure of ATM cash replenishment
Role Description: Ensure timely identification and notification to the Manager, ATM & Cash Management of any instances of loss/shortages of cash whilst in transit to/from the ATM, BNA Deposit, Corporate Bulk Cash and cash reconciliation Ensure compliance of dual control for cash area processes met at all times Supervise the timely transfer of cash to/from ATM and surplus cash transfer to Central Cash, Vault Management ensure the relevant data entries for loading/unloading of ATM cash, BNA deposits are timely processed Ensure timely process customer claims and reimbursed within the set turnaround time ensure to liaise with concern department on any irregularities pertaining to transaction disputes on timely basis and to provide sufficient information to ease the investigation process Ensure timely response to branch query on related task concerning captured card, deposit and withdrawal disputes Liaise with the respective external service providers, if any engaged to perform cash delivery/collection activities, as and when required Prepare relevant reports on the processors to Manager, ATM & Cash Management on regularly basis as define in department workflow Prepare replenishment schedule and BNA collection schedule based on forecasting Monitor entire ATM network cash positions from time to time basis Ensure all procedures related to ATM operations concerning to the service providers are well comply with the internal controls Liaise with Electronic Banking Department on ATM dispute transactions reimbursement concerning NAPS transactions Monitor deposit levels for all BNA and GBNA machines throughout the network to ensure deposits are collected within the set time Monitor the deposit transaction regularly and initiate action accordingly with concern department Monitor the process of handling Easy Cheque machine and prepare reports to Manager, ATM & Cash Management on regularly basis as agreed upon Clearing ATM & BNA overages and shortages regularly and initiate action Preparing relevant reports to Manager, ATM & Cash Management on the define scope of work on each product as part of performance evaluation Maintain complete and adequate documentation with respect to the cash transfers, in line with the applicable policy/procedures and pertinent regulatory requirements Prepare statistics in all cash portfolio areas to Manager, ATM & Cash Management Conduct surprise check during ATM cash replenishment at selected location with service provider audit team to ensure they meet the procedure and handling of cash according to the SLA Support International Branches and subsidiaries Possess knowledge of ATM Operations/activities and the related regulations and associated best practices Ability to conduct root analyses for frequent operation issue pertaining to machine performance and service delivery Maintain utmost confidentially with respect to information pertaining to cash movement to/from ATMs, Central Cash - Head Office and QCB.
Qualifications: - University graduate - Minimum 6-7 years of ATM Operations and cash management or related experience in banking operations
Special Required Skills:
Superior oral and written communication skills in English and Arabic (preferred).
Good understanding of ATM operations/ activities and related processes
Professional attitude and demeanor
Effective team player and efficient worker
Ability to handle multiple priorities in a deadline-oriented environment
Computers skills and knowledge in MS Office applications
High commitment in delivery job assignment and ability to accomplish within the stipulated time frame as well as ability to work long hours
Note: you will be required to attach the following: 1. Resume / CV 2. Passport-size photograph