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If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Contact Centre Business plays a central role in maintaining our reputation as a leader in banking in Hong Kong. It serves as a vital channel in ensuring successful business development while addressing customers' different financial needs and delivering quality banking service to our millions of customers through multiple touchpoints including inbound and outbound calling activities. The value of Contact Centre Business continues to grow as it cultivates collaboration and improved financial services provision across a broad range of our business areas.
We are currently seeking high calibre professional to join our team as a Sales and Retention Consultant.
Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact.
Adhere to call scripts and guidelines.
Explain features and benefits or the propositions, products and services.
Identify and respond to customers' needs by introducing/referring all sales opportunities to the appropriate teams or departments, maximizing cross selling opportunities.
Follow through on customer requests and take up of products based on their needs whilst maintaining the customer experience
Take ownership of enquiries to resolve issues on first contact, and where necessary, direct customers to the appropriate department online and/or verbally to provide an engaging and proactive service
Channel complex matters and escalations to appropriate departments where necessary.
â€‹â€‹Fluency in English with excellent communication skills.
Highly motivated individuals who are target-driven and disciplined.
Possesses initiative and able to work independently.
Pleasant, optimistic and able to build rapport with customers quickly.
Basic computing skills like Microsoft word, Excel etc.
Prior sales experience would be advantageous
To be considered for this role, the relevant rights to work in Singapore is required.
You'll achieve more when you join HSBC. www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.