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Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Manage high severity incidents and high customer impact incidents focusing on fast recovery
Champions production resilience and availability, focusing on superior client experience, by working with the operation team and technology development teams
Drive the implementation of Site Reliability Engineer (SRE) and Chaos Engineering design for all strategic systems
Drive effective communication between business and technology with regards to production service reliability and performance
Drive continuous improvements in processes or systems leveraging Site Reliability Engineering methods
Respond to, evaluate and analyse production incidents to minimize their impact as well as devise innovative solutions to prevent them in the future
Improve the reliability and availability of systems by gathering hard data, designing systems for increased service reliability and performance
Provide expert advice and training to our engineers as to which technology solutions and advanced reliability techniques to use on each situation
Deep understanding of cloud infrastructure
Deep understanding of SAN storage and SAN fabric
Experience driving major production incidents and organise incident retrospective meetings
Experience with SAN storage (HDS, Huawei), SAN fabric (Brocade), VDI systems
Experience with S3, VMware, Linux, Windows systems
Experience with high availability, high-scale, and performant systems
Experience with python and Unix scripting
Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.