In order to search for jobs specifically for CAIA Charterholders or those pursuing the CAIA Charter please enter “CAIA” in the search panel.
This will enable you to search for CAIA specific roles globally.
Demand for IT professionals is growing, as customers are building, and managing on a massive global network. As this demand grows, so does the need for skills across employees, customers, partners, and future generations to ensure there is adoption of MCF.
To meet this need, we are looking for talented professional with a passion for learning and with strong experience in IT services. The main function of a Production Support is responsible to support the Business users
Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
Actively manage all incidents and issues to proper closure - escalate issues as appropriate to necessary teams and management
Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
Embrace standard Change Control Management practices, procedures and guidelines for application releases
Engage vendor to provide solutions for the stability and sustainability of the production environment.
Participate in annual DR/BCM activities or infrastructure related upgrade
Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
The Candidate: Desired Skills /capability
Degree in Computer Science / Engineering or related disciplines
5-10 years of hands-on application management experience, preferably in the Private Banking / Wealth Management business