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As part of JPMorgan Chase, a leading global financial services firm, Chase has locations nationwide to serve our home lending customers with their mortgage or home equity loans. This Closing Specialist II role will operate as a Wire Specialist.
Accurately verify and enter wire instruction information in MX
Review our payment hub system to ensure wire information matches and will not expire per policy guidelines
Verify CPL and wire instructions meet the requirements in policy and that the closing agent information matches MX for name and address, (CPL requirements, including Chase information, customer name and property address, closing agent information, loan number if present and Wire instructions requirements, including agent name, address, phone number if applicable, city and state of bank)
Obtain corrections to documents or MX when needed
Complete manual wires
Use the share point tracker to report errors found
Give clear notes when a file is worked, as well as updating the status of the task
Meeting daily production goal set for the role
Complete all tasks in a timely manner to meet the 48hr SLA
Complete all aged tasks in a timely manner and escalate for assistance
Provide good customer service as well as teamwork
Work loans assigned by ACD
Complete all assigned training on time
Minimum of 1 year of mortgage processing or closing experience