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Customer Service Processes Specialist - Senior Process Associate - German - CPG022105
With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Customer Service Processes Specialist - Senior Process Associate with German ! Perform operational tasks within Logistic Claims area. Resolution of tasks accurately and efficiently to achieve the fixed service level target. Responsible to ensure Logistic Claims processes compliance with related financial controls. Coordinating all required continuous improvement actions. Ensure efficient cooperation with warehousing, distribution and transportation. Responsibilities
Responsible for the operational tasks of Logistic Claims processes
Solving claims tickets accurately and efficiently to achieve the fixed service level target
Deliver different order to cash processes KPI's
Cooperate with local Customer Service organizations, warehousing, distribution and transportation
Ensure Logistic Claims processes are done in compliance with related financial controls
Implement improvements to current processes
Involvement in projects related to Logistic Claims area
Ensure efficient customer service processes
High School Degree / logistics can be an advantage
Proficiency for languages as German B2
Customer Focus (focus on internal customers and impact on our external customers) and Experience in Claims Management will be an asset
Bias for action (focus on results and use of intelligent risk taking)
Team Alignment (team player; supports and respects others)
Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)
Growth Mindset (placing a fresh emphasis on innovation and having the ambition to grow)
Good communication skills, ability to cooperate with external and internal customers
Problem solving and decision-making ability
Ability to work with various IT applications (SAP, PEGA, ARCollect , reporting tools, etc.)
Fluent in English & local language for served country
Customer service orientation
Ability to work effectively under pressure
Knowledge of MS Office
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional tranings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Insurance, Luxmed , Multisport Lunchpass Card, additional vacation days, biking policy
Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate's absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Job Senior Process Associate Primary Location Poland-Krakow
Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 27, 2021, 3:07:17 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time