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Delegation Oversight AVP - Business Governance Team JOB SUMMARY Working closely with Operations and Compliance, the role of the Oversight function is to maintain a robust oversight governance framework that supports the IFDSL global operating model; ensuring adherence to prescribed outsourcing regulations, monitoring performance against agreed SLA deliverables and promoting a partnership approach with our outsourcing service providers and vendors.
An Oversight Senior Officer is required to demonstrate a comprehensive knowledge of relevant oversight and outsourcing requirements alongside a broad understanding of related and interfacing Transfer Agency activities.
Effective management of day to day responsibilities pertinent to the governance of Outsourcing Service Providers is expected with an emphasis on department objectives and the implementation of the IFDS Luxembourg Oversight Model for existing and new relationships.
DUTIES & RESPONSIBILITIES.
Act as the main relationship contact with all offshore partners and vendors within the defined area of responsibility.
Establish and maintain close relationships at all levels with the offshore partner, ensuring any escalated issues are resolved quickly and effectively within agreed timescales
Ensure that the IFDSL Oversight Model is appropriate for the business and meets the requirements of the regulators and the IFDSL outsourcing policy
Drive the implementation of the various Oversight Model components for all operational activities outsourced by IFDSL to the service providers
Ensure all operational Service Level Agreements, oversight procedures and roles & responsibilities are reviewed annually or earlier if a material change to operational activities occurs
Responsible for the setting and achievement of specific department performance objectives
Attend and contribute to operational, client, risk, audit and regulatory meetings as required, and actively contribute to TA-wide initiatives and focus groups
EXPERIENCE and KNOWLEDGE
Essential A minimum of 8 years' experience within a financial services or banking environment
Experience of completing due diligence, audit reports or monitoring & testing reviews
Fluency in English, both written & verbal communication
Desirable Procedural, technical and product knowledge of the Transfer Agency business including a broad knowledge of legislation and regulatory requirements
Experience in vendor management or management of outsourcing service providers
Good understanding of the Commission de Surveillance du Secteur Financier (CSSF) regulations and oversight requirements
Experience in working within Transfer Agency Operations
Experience in reviewing processes, assessing risks and defining controls
Broad understanding of the wider funds industry
Excellent administrative, organisational and business support skills, with the ability to multi-task and to work calmly under pressure
Effective written and verbal communication skills in English
Good attention to detail while appreciating the bigger picture
A confident individual and self-starter, able to work independently in a specialist role and as part of a team