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About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department The Wholesale Bank function operates a dynamic business model that provides financial services and solutions to help our clients achieve their strategic business objectives. Our mission is to become the premier-provider of banking services and solutions for Asia-based commercial banking companies (small medium enterprises), large corporations, financial institutions as well as multinational corporations. Our coverage teams work in full alignment with specialised teams across Transaction Banking, Investment Banking, Global Markets and Group Retail to deliver seamless solutions to our clients.
Job Responsibilities Reporting to the Team Head of e-Channels Management under Cash Product Management at Group Transaction Banking, the candidate will be responsible for the management of various electronic delivery channels - Internet Banking, API, Host-to-Host and SWIFT SCORE that services our Transaction Banking customers.
The incumbent will be responsible for MIS and Data Analysis, identify business development opportunities, as well as implement sales/marketing plans to drive the usage and volumes of our transaction banking products and services to meet our business targets.
Gather and analyze data from multiple systems and data owners for management reporting and strategic initiatives. Formulate actionable insights to drive e-Penetration and improve Straight Through Processing (STP) rates.
Obtain insights of customer's behaviors, identify pain points for improvements and potential cross sell opportunities. Build and maintain customer databases to be used for analytics, campaign tracking, and management reports.
Develop business strategies and define development initiatives to position our products within Singapore and globally. Identify growth opportunities through the development of new capabilities, product packages/bundles/initiatives and improvement of service delivery, support and processing. Conduct baseline industry, competitive and product research and develop clear business cases for new products.
Develop product commercialization strategy and coordinate product launch for Channel products globally which include but not limited to product program, regulatory clearance, internal/external communications & marketing collateral. Drive and provide support for all aspects of the product marketing plan e.g. customer targeting, positioning.
Work with various touch-points in the Bank to enhance existing products or to develop new products, based on customer needs, competitor benchmarking, and market research.
Work closely with IT, Legal, Compliance, Risk and Operations to define product requirements and ensure the integrity of final delivered solutions, processes and documentation.
Ensure clear understanding of our product capabilities across various customer touch-points, including sales, relationship managers, call center, implementation, etc., through proactive communications program, internal workshops, seminars, etc.
Support sales calls and participating in response to Request for Proposals (RFP) from customers where required.
Address day-to-day business process matters such as technical support, operational issues, client service support, legal documentation, etc.
5 - 7 years of working experiences in product management of Internet Banking, API, Host-to-Host and SWIFT SCORE is preferred.
Experience in data analytics experience, proficient in statistical applications such as SAP Business Objects, to manipulate and analyze data would be advantageous
Ability to analyzse large datasets, write comprehensive reports, attention to details and with an analytical mind and inclination for problem-solving.
An independent and motivated person with a drive to deliver.
Good interpersonal and communication skills with good spoken English and preferably be conversant in Mandarin.
Be a part of UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.