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Client Account Service Officer will provide handling of day-to-day inquiries for operational inquiries relating to Global Payments and Treasury Service products.
As The Client Service Officer, the individual:
is responsible for performing day to day client service functions for clients across multiple products and services including USD Funds Transfer, Multicurrency, ACH, Global Mass Payments, FX Treasury Edge and Trade Services, multiple market segments and multiple languages. Problem analysis and achieving timely problem resolution is a must. Must act as the focal point of contact between the clients and the business, ensuring the timely resolution of all transactional client issues, identifying commercial opportunities in order to support the growth in the business whilst minimising the potential for risk and financial loss in the inherent process.
Must display the ability to work in a fast-paced environment and be able to solve complex inquiries in a timely manner is very important. Due to the large volume of clients and different types of market segments we have responsibility in servicing, we are encountering unique and complex problems that need innovative thinking and in-depth problem-solving skills on a regular basis. The ability to analyse every situation and the use of good judgement are keys for decision making in this role.
Must manage different types of investigations and inquiries and where possible will provide resolution at first point of contact on the specific payment, trade or any other BNY Mellon product. The ability to resolve inquiries by reaching out to the relevant different operational departments within BNY Mellon is key in ensuring inquiries are handled in a timely manner, and that the client receives best in class service.
Is responsible for the coordination, delivery and attendance of client meetings, such as Service Reviews and Due Diligence Meetings, alongside the productions of all relevant client reporting (including but not limited to detailed performance MIS).
Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
Primary Location: United States-Pennsylvania-Pittsburgh Internal Jobcode: 70104 Job: Customer/Client Service Organization: Global Client Support-HR12364 Requisition Number: 2107441