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If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.
Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.
Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.
We are currently seeking a high calibre professional to join our team as a Product Solutions Manager.
Work as one of core members in the Product Solution team to manage inforce policy portfolio of life insurance products, such as ILAS, whole life, annuities and medical product etc; to ensure all regulatory & contractual obligations are met e.g. GL from IA and AMCM etc; and also highlight any potential risks with life insurance product portfolio
Develop granular MI for products as under his/her portfolio (both on-shelf and off-shelf) & monitor product performance to manage portfolio risk & support business growth
Implement projects as assigned related to product development and in-force management to support the execution and delivery of the product solutions with balancing between optimal customer experience and governance/controls. Projects would be but not limited to post-launch product implementation, product demises, ILAS ad hoc corporate action, and regular review on ILAS funds range, policy dividend, interest rate, premium or medical benefit schedule etc
Identify and report any potential product or system issues that may impact the company, distributions and customers and provide recommendation on resolutions and/or lead the remediation
Manage and promptly resolve and/or remediate any assigned incidents, complaints, or conduct issues. Ensure that all product related communications are customer centric and easily understood by our customers
Work closely with all key stakeholders from different departments (i.e. IBS, IT, FIN, RC, Legal, Distribution, Customer etc) and related teams to ensure proper product initiatives delivery across all channels (RBWM, CMB, PB/Brokers, Macau)
Solid years' experience in insurance industry; preferred experience in financial services or life insurance market in Hong Kong
Solid experience in product management; knowledge on fund management / ILAS products management is an asset
Proven analytical, planning and strategic management experience within a product, marketing and strategy function or equivalent
Strong organization skills and ability to balance multiple priorities at any given time
Work beyond the boundaries of usual time and effort in meeting these expectations, creatively and innovatively in often addressing uniquely individual challenges in product development and management
Possess strong expertise and is able to learn quickly when new products or requirements arise
Be a self-motivated, pro-active self-starter with the ability
Have strong business acumen
Good command of both writing and spoken English and Chinese
University graduate or above
To be considered for this role, the relevant rights to work in Hong Kong is required.
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Issued by The Hongkong and Shanghai Banking Corporation Limited.