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Position Description: Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.
This position completes tasks which allow the advisor to focus more time and energy on client acquisition and deepening client relationships. The planning assistant supports the many different tasks for which the practice is responsible and ties directly to the overall business plan of the practice. This position allows the advisor the assurance he/she needs to know that his/her practice is being maintained and supported within Ameriprise Financial guidelines.
This role provides client relationship and general practice management support through gathering client data, helping prepare other client deliverables and touch points such as greeting cards, organizing client files, setting up new business and performing other business management tasks as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing the logistics of a client seminar.
Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.
Position Functions: 80% Administrative / Business Management
Prepare correspondence for advisor signature
Copy and follow-up with home office on related issues
Coordinate marketing events for the practice
Schedule client appointments and prepare agendas and forms for appointments
Conduct client appointment reminder calls and check-in calls on follow up items
Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
Manage the flow of wholesalers in the office. Submit/track any invoices for agreed upon payments
Assist the paraplanner(s), associate financial advisor(s) and advisor(s)
Perform other allowable duties as assigned by the financial advisor(s)
20% Client Care
Greet clients upon arrival
Set up and maintain client management system
Write notes or letters to clients on personal letterhead of administrative nature only and administer client appreciation tasks
Document client contact/calls
Key Traits of a Successful Planning Assistant
Direct attention to detail and organization
Strong computer skills
Effective communication with clients and other advisors/staff
Effective and efficient time management
Polite and clear phone manner
Ability to multi-task
Ability to adhere to rules and regulations as stated and required by advisor and Ameriprise Financial
Ability to support and provide guidance for compliance within the advisor's practice
Positive attitude and sincere willingness to constantly learn and grow
Bachelor's degree or equivalent. FINRA License is preferred not but not required.