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Key responsibilities of the Wealth Management Client Services Analyst will include:
Be the first point of contact for clients via incoming calls, emails, secure messages and provide timely, accurate and clear responses to achieve our goal of a high class professional experience. Be able to give a clear description of the firm is offering and know at which point to transfer clients to advisers.
Manage the on-boarding process for clients, which are initiated on the website, ensuring AML and KYC checks have been completed, along with the appropriate set up at the custodian or pension provider.
Manage the transfer process for SIPPs, ISAs and JISA. Attend the weekly calls with the pension trustee to monitor new client set ups and transfer progress.
Keep clients updated as to the status of their accounts with the firm informing them of payments received, transfers completed.
Maintain client data on request following the appropriate control procedures.
In conjunction with the compliance team, be responsible for reviewing and ensuring that the required AML/KYC regulatory requirements are met and all relevant procedures are up to date.
Collaborate with the operations team and the outsourced providers on a daily basis to investigate client issues or to understand any communications that need to be relayed to one or more clients.
Support the advisory team in preparing documentation for client meetings.
Key experience necessary for the Wealth Management Client Services Analyst will include:
Knowledge of the financial industry and investments; experience in wealth or investment management would be an asset.
A strong academic background with good analytical skills and a high attention to detail.
A strong sense of ethics, sound judgement and the desire to be a business-oriented problem solver.
Hard working, self-motivated and able to work independently in a team-oriented environment.
Broad experience of delivering an excellent level of service to clients across a variety of mediums.
Strong communication skills are vital because the role requires communication with clients, management and service providers on a daily basis.
You may be expected to study for a suitable regulatory qualification if necessary, for which support will be provided.
If you have similar Wealth Management Client Services Analyst experience to that outlined above and are looking for an opportunity within a progressive and dynamic environment, please forward your CV today.
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003