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Customer Service - Officer/ Senior Officer /Manager
Gravitas Recruitment Group
February 23, 2021
Several of our reputable medical insurance clients are hiring experienced Customer Service (complaint handling) specialists. If you enjoy a stable environment, thrive in an international team cultural, and passionate about communicating with Individual Customers, Brokers/ Agents alike, then please reach out immeidately to firstname.lastname@example.org for further discussions.
Key Responsibilities * Provide and process information in response to customer's enquiries, concerns and requests * Provide advice and solutions to resolve customer feedback cases and to enhance customer satisfaction through effective coaching * Adhere to operating guidelines, work within their delegated authorities and meet departmental SLA targets. * Ensure proper handling and follow up of cases within agreed turn-around-times * Manage the daily operations of the customer care team
Key Requirements * Degree holder in Business Administration or Financial Services; * Minimum 5 years' work experience in in insurance operations which involving customer servicing and complaint handling * Passed at least two of the following IIQE Papers: IIQE Paper 1, 2, 3, 5 * Customer-oriented, effect team player and strong interpersonal and communication skills with the ability to communicate effectively at all levels. * Fluent in both spoken and written English and Chinese.