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The Assistant Relationship Manager will provide excellent relationship management and account servicing support to designated group of Relationship Managers so that as a team, there is greater productivity in acquiring, deepening and broadening existing and potential relationships.
The incumbent will be expected to perform the following:
Manage walk-in customers
Complete/follow-up documentation for clients transaction/investment needs or due diligence purpose
Resolve customer queries received through various channels (Email/Phone/Face to Face interaction etc.)
Follow the engagement model prescribed by the bank for periodic interaction with the customers (includes client on boarding, relationship management etc.)
Drive service initiatives by assisting clients and relationship managers towards delivering seamless service fulfillment
Drive Bank's digitization strategy by actively preparing clients to be digitally equipped
Ensure to follow laid down processes and controls of the bank and regulators
Foster team work and work toward optimization of team contribution
3-4 years' banking experience ideally in client-servicing
Good communication and problem solving skills
Good relationship management
Quick learner, self-starter, and should be able to take initiatives
Good team player and should be able to work well with cross functional teams
Matured personality with a high-level of initiative, self-driven, good time management and work integrity
Job Family Group: Private Client Coverage
Job Family: Client Services
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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