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This role is a highly commercial and visible one, working closely with the Sales team, Support functions, and with external stakeholders such as CSDs and Trade Venues. The team is the single point of contact/first level of escalation for external stakeholders. Must have clear English and French and understanding financial products and work on BAU with the clients on collateral. URGENT REQUIREMENT
Act as entry and escalation point for queries and/or issues across Operations and Onboarding environments
Build and manage strong day to day relationship with Members/Partners
Understanding of sales
Commercially focussed with experience of delivering client-driven solutions
Sound knowledge on fixed income and other financial products houses
Ability to understand technical complexity of the full end to end trade and clearing process
Strong written and verbal communication skills in English and French.
Liaise with key stakeholders (both written and oral) to ensure Members queries are resolved in a timely fashion
Use dedicated tools to streamline processes and implement solutions to enhance Members experience
Proactively monitor and track Members' day to day metrics via Management Information (rankings, volumes)
Accompany Members in Business changes and new initiatives implementation
Coordinate Members training/demos as required to ensure a smooth introduction into the CCP
Prepare and perform Member presentations/training workshops
Prepare and collate responses to Due Diligence Questionnaires
Centralize all questions regarding risk, Listed products collateral
Manage the communication and interactions with Trade Venues
Manage the entire onboarding process (start-up, extensions) for Members and trading venues by coordinating with internal stakeholders (legal, compliance, credit risk, operations) until the go-live date
Manage amendments in membership status (mergers, resignation, name change etc.)
Strictly follow onboarding procedures: making sure all documents have been properly signed and archived internally mand salesforce is updated accordingly along the process
Follow up / track member onboarding and testing
Review / maintain/improve onboarding procedures to ensure efficient onboarding in a reduced timeline
Salary: € Contract – long term + Renewal
REFER A FRIEND
If you're interested in this opportunity, forward you're CV ASAP. Alternatively, if you would like to know more information or have a confidential discussion please contact Shanaz Rob - call on +44 (0)203 603 4474 or email@example.com for more details.
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