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This position is responsible for day-to-day customer relationship management and champions the adoption and ongoing use of the company product in the dealerships. S/he executes launch planning, manages the product implementation and delivers initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits.
This person is the first point of contact for our dealerships handles issues and follows up on those that have been escalated. S/he brings best practice knowledge of the product into the client organization to support the company's value proposition to its dealerships. This person must have an in-depth understanding of the product functionality and related services as well as an overview of the technical functionality in order to train effectively and communicate appropriate usage. In addition the DRM will ensure that product changes, new features and releases are communicated and implemented in a timely manner.
This position will cover a geographical area and work as part of a larger team reporting to a Regional Area Manager. S/he will also deliver training from time to time to company team members as part of their onboarding process.
Who you are:
Bachelors' degree in Business, Management, Marketing or a related field
3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
Significant experience working with CRM tools and high comfort level with digital technology
Think quickly on your feet and handle ambiguity
Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work
Know how to establish rapport and develop meaningful relationships with your clients
Negotiate effectively, finding the win-win solution to problems
Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way
Ability to perform as part of a larger team and work independently to schedule and prioritize your work
Regularly assess your own performance and adapt your work to achieve better results
Must believe in what you do and feel a vested interest the company's success
Must be bilingual in Spanish
This role requires 80%-100% travel within the region and nationally as needed
Inclusion and diversity are critical to the success of IHS Markit, and we actively encourage applications from people of all backgrounds. We are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected category. For more information on the many ways in which we enthusiastically support inclusion and diversity efforts for both candidates and employees, please access our Inclusion & Diversity Statement here .
We are proud to provide reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with IHS Markit and need special assistance or an accommodation to use our website or to apply for a position, please contact or call +1 212 849 0399. Determination on requests for reasonable accommodation are considered on a case-by-case basis. This contact information (email and phone) is intended for application assistance and accommodation requests only. We are unable to accept resumes or provide information about application status through the phone number or email address above. Resumes are only accepted through the online application process, and only qualified candidates will receive consideration and follow-up.
IHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, as a federal contractor in the United States, the company participates in the E-Verify Program to confirm eligibility to work.
For information please click on the following links:
IHS Markit Business Code of Conduct Right to Work EEO is the Law EEO is the Law Supplement Pay Transparency Current Colleagues
If you are currently employed by IHS Markit, please apply internally via the Workday internal careers site.