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In charge of intra-group outsourcing support and assessment
Ensure DIGOS/DISA contract (e.g. scope of work, SLA and cost) is reviewed and agreed by multiple parties (regional SDM, finance, legal, international centre, project team, T&M business...etc) and obtain DIGOS/DISA contract signed off
Chair the monthly SLA meetings with regional offices
Obtain approval on monthly SLA report and upload the monthly scorecard/report to OGR system (Outsourcing portal)
Monitoring and tracking outsourcing SDM deliverables
Support regional office in site visits (SG and other countries) or audit
Adhere to the governance processes and produce timely deliverables