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Lead and manage on strategic and tactical initiatives and collaboration amongst Business units and Support units
Drive alignment between Bank-wide / Operations / Corporate Services on transformation initiatives
Drive the taskforce / project team from project scope, plan and executable actions to support the Bank's strategic direction such as FinTech transformation for cost and operational efficiency, standardization and business growth
Act as Change Agent on all transformations and initiatives with involvement from Operations Management Group
Understand needs and concerns of BUs and Operations units, identify areas for improvement in regard to cost optimization, operational efficiency and customer satisfaction and convert opportunities into execution
Drive the taskforce/ project team to formulate project plan, and fulfill compliance and risk control requirement, efficiency improvement and customer experience.
University graduate in Business Administration, Accounting, Information Technology or related professional qualification
Minimum 8 years' working experience in banking industry, preferably with frontline or operations experience in process design, project management and operational risk management
Good command of both written and spoken English and Chinese (including Putonghua)
High proficiency in Microsoft Word, PowerPoint, Excel and Visio