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Work closely with the Operations Support Center's team to provide best-in-class customer support; presales and post sales and maintain seamless handoff from OSC of second-level support issues.
Pre-Sale: Assist the Sales team with technical presentations and questions on application content, features and functionality; APIs; onboarding, network connectivity, integration.
Post-Sale: Coordinate technical customer onboarding and integration. Assist customers with technical integration, application and API usage, content, features and functionality and new feature requests. Own second-level support and manage third-level support requests.
Deep domain expertise in Financial Markets (Experience in one or more of: Market Data; Reference Data; Risk, Compliance and/or Financial Technology).
Working knowledge of network and data center terminology and procedures as it relates to customer connectivity and onboarding
Experience of one or more of: 2nd/3rd Level Application Support; Data Analysis or Technical Account Management.
Familiarity with SQL and RDBMSs, e.g., SQL Server, MySQL.
Proficient in MS Project, JIRA and Confluence (OR Similar).
Familiar with software development and change management best practices.