Key Responsibilities:

• Maintain sound operations policies, procedures and systems in alignment with the business objectives of Personal and Business Banking Group with due consideration for striking a balance among efficiency, flexibility, control and customer service.
• Design and implement adequate controls to ensure compliance with new or revised regulatory requirements.
• Ensure operational risks of new banking products / services are adequately addressed and proper internal controls are in place.
• Review the existing operations process and initiate system enhancements to streamline processes and improve operational effectiveness, efficiency and productivity.
• Ensure smooth implementation of new policies and procedures, and launching of new products through branch channel.
• Establish controls, monitor and ensure the compliance with AML/Compliance Policy and the relevant procedures and guidelines issued by Compliance Department.
• Develop procedures and manual for the department/group to get better implementation on AML/Compliance Policy and the relevant procedures and guidelines when necessary. 
• Identify possible weaknesses in operations controls and notify Compliance Department.
• Liaise with relevant parties on preparation for business requirement, testing planning, testing scripts and system rollout preparation for systems, new products and new services.
• Plan and execute and conduct user acceptance tests according to project timeline.
• Review operational efficiency and identifying opportunities for enhancement
• Identify operation deficiencies and make recommendations for rectification and continuous improvement.

Requirements :

• Degree holder or equivalent is preferred
• Minimum 7 years of experience in digital/e-banking operations/process design and development.
• Good knowledge of banking practices, operation systems and procedures for digital banking.
• A team player with good interpersonal and communication skills.
• Proficiency in MS Applications, including Excel, Word and PowerPoint.
• Good command of written and spoken English and Chinese (including Putonghua).